Video:

Hotel technology systems copy social media

Author: Richard Valtr, James Kirk (yBC.tv)

Categories: Investment, Operations, Social Media, Staff, Technology
Tags: Facebook, Google, management systems, new technology, operating systemsn, profiles
New hotel technology can seem daunting to implement. In this TV show Richard Valtr of Mews Systems discusses emulating technology that employees know.

Staff friendly hotel technology

I think most of the people that have actually – that we’ve implemented the system with, they're actually frankly quite shocked at how easy it is to implement, how easy it is to actually train the staff up on the system. Because – especially if you have a young staffing core, they understand some of the features. So for example, the way that we think about the guest profile is actually thinking about it from the point of view of how they would see profiles on a social network so that they can actually work with the guest in the same kind of logic. So we’ve learnt from the likes of Facebook and the likes of Google in trying to actually incorporate all of those things which people understand and know and actually trying to understand these kinds of complex systems from that point of view. So, the actual implementation process and the changeover process is very quick on our side then it usually takes only about one training day to actually get everyone up to speed in most of the hotels that we’ve implemented the system in, so.

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