Hotel customers are demanding wireless

Author: Paul Richard Squires, James Kirk (

Categories: Europe, Technology
Tags: Africa, customer satisfaction, France, Middle East, Scandanavia, survey, UK, wireless
Why we’re leading it from the wireless perspective; very simply, that's getting to be the number one or number 2 reason for most hotels as to why people choose to stay somewhere else. I think if you go and ask any of the major hotel chains to look at their customer satisfaction reports, you’ll find that they’re all on there and we also did our own survey independently and we came up with that finding. It depends on geographies, so in place like the UK, places like France, Scandinavia, very high. In some of the other geographies, in the Middle East and Africa, slightly less so – that probably reflects the use of the internet in those places as well.
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