Tag: loyalty

Using data to improve customer experience

Author: Séverine Obertelli

Categories: Data
Tags: booking, check in, customer experience, loyalty
Good data and customer experience is really the key, because if you have data, you can collect it at every stage from the online booking going through when the guest leaves – that data, you can use it at every step. So you can use it during the check in, I mean you can send [...]
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