Tag: hotel staff

Operations management: Customers must always come first

Author: Lennert De Jong, James Kirk (yBC.tv)

Categories: Leadership, Operations, Staff
Tags: ambassadors, booking.com, customers, hotel staff, managment systems
Operations management is more important than boardroom decisions when aiming to please the customer, according to Lennert De Jong who explains further in this TV show. Operations management: Hotel staff are top of the pyramid Focusing on your customer first of all of all is really important because if you don’t do that you force you force [...]
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