Tag: digital engagement

Business growth show: Proactively use customer feedback

Author: Lennert De Jong, James Kirk (yBC.tv)

Categories: Data, Operations, Technology
Tags: customer feedback, customer service, digital engagement, face to face, trip advisor, WiFi
In this business growth show Lennert de Jong explains how online customer feedback, and face to face customer care ensure that hotels can pass on good news to the company chairman. Business Growth Show: Customer opinion matters We look at it form a very high level of course. So, you know, our chairman wants to know [...]
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