Tag: customers

An explosion of call centre activity

Author: Daniel Ruff

Categories: Cultural, Technology
Tags: booking, communication, consumer behaviour, contact centres, customers
So while consumer behaviour changes, it doesn’t change in the way that people necessarily predicted a few years ago. We’ve actually see an increased call volume in our call centres at the same time as an explosion of activity on our digital sites and on our apps, so I think that’s an interesting thing; you [...]
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