Tag: customer service

Strategy development: The Expedia Travel Preference Programme

Author: Christopher Michau, James Kirk (yBC.tv)

Categories: Operations, Technology
Tags: customer needs, customer service, customers, Expedia Travel Preference Programme
Strategy development at Expedia is moving towards increased consumer choice through the Expedia Travel Preference Programme, as Christopher Michau explains In this TV show. Customer experience strategy development One of the things that we have been working on over the last two years now has been working out how we can deliver a better experience the consumer. One [...]
Related videos

Strategy development: The Expedia Travel Preference Programme

Author: Christopher Michau, James Kirk (yBC.tv)

Business growth show: Proactively use customer feedback

Author: Lennert De Jong, James Kirk (yBC.tv)

Digital engagement: Hooking into the social media communication channel

Author: Lennert De Jong, James Kirk (yBC.tv)