Tag: customer relations

Brand reputation and customer relations

Author: Misha Pinkhasov, James Kirk (yBC.tv)

Categories: Cultural, Staff
Tags: corporate culture, customer relations, employees, financial crisis, front line employees, trust
Brand reputation can make or break a hotel. In this TV show Misha Pinkhasov discusses nurturing trust through authentic customer relations. Building brand reputations through staff Trust is particularly an issue that’s acutely important since the financial crisis, 2008/2009. Because a lot of institutions were seen as [...]
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