Tag: Customer Engagement

Connected economy customer relations

Author: Christopher Michau, James Kirk (yBC.tv)

Categories: Social Media, Technology
Tags: booking, Customer Engagement, Expedia, face to face, Mobile, travel
The connected economy puts an emphasis on engaging with people. In this TV show Christopher Michau discusses how Expedia is a part of the customer’s travel process from start to finish. Connected economy means being at every touch point We’ve really grown from a web based only business to, no matter where the consumer is coming [...]
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