London
  • Sep
    10

    Briefing: Guest satisfaction – Meeting expectations

    A new study from J.D. Power has found that the overall hotel guest satisfaction score in the US has risen to a record high of 804 out of 1000 in 2015. It is a different story in the UK. A survey by Hotel Info looked at guest satisfaction scores in Europe. The UK only scored [...]
  • Sep
    03

    Briefing: The real estate perspective

    A survey by Berwin Leighton Paisner earlier this year found that, 70% of hotel professionals believe hotels will continue to outperform “traditional” commercial property investments. A separate survey by PwC ranked hotels number 6 for investment prospects in a list of 20 real estate sectors. 62% of respondents to the survey said hotels had either [...]
  • Jul
    23

    Briefing: The urban planning revolution

    Modern developers and investors are thinking about urban space differently. Mixed-use builds are maximising space in cities, and some hospitality companies are doubling up assets in new projects. In Manchester, proposals have been made for a new “community” on the site of the old ITV studios. This will have 2-3 new hotels, including an event [...]
  • Mar
    28

    The hotel industry in the UK

    The hospitality industry in the UK is not a unique one. However, the gap between London and the rest of the country is seemingly getting larger. In fact the BBC reported this week that ‘London’s top ten boroughs alone are worth more, in real [...]
  • Aug
    23

    Is it time for free internet?

    Is it time to offer free internet across the board?  This briefing focusses on an issue which has recently polarised the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin over the [...]
  • Aug
    16

    How will your hotel make money?

    Let’s face it: we’re all in this to make a profit.  This briefing focuses on success strategies to keep profitable in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin earlier [...]
  • Aug
    09

    Always room for service with a smile

    People make the business – at least that’s what these experts say.  This briefing focuses on the importance of people in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London earlier this year, [...]
  • Aug
    04

    Olympics one of many big opportunities for UK industry

    Here comes one of the biggest events London has ever played host to!  This briefing focuses on how the Olympics in 2012 will impact the hospitality industry in just less than a year. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In [...]
  • Jul
    19

    Recession’s silver lining

    The global recession hasn’t been entirely doom and gloom.  This briefing focuses on ways in which the GFC has had “other” impacts on the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in Berlin and [...]
  • Jul
    19

    Acquisitions are in the air

    There have been plenty of interesting acquisitions in the industry in the last 12 months – and experts are saying that this is just the tip of the iceberg.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews [...]