Data has become a key tool that a hospitality business needs to perform at its best. Now businesses must recognise the importance of using the data they have in a responsibile way. A misuse of data could be a risk to a business and could destroy trust between it and its customers. The latest research [...]

A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an [...]

According to Deloitte’s Human Capital Trends 2016, 80% of executives report that they are either currently restructuring their organization or have recently completed the process. The report states that the need for innovation and the growing Millennial workforce among other factors is driving a trend for businesses to be organised into ever-changing “networks of teams”. [...]

In April this year, shareholders from both Marriott and Starwood voted to approve a merger of the two companies, which will create the world’s largest hotel group. In the same month, Shanghai based Home Inns Hotel Group completed a merger with Hong Kong based BTG Hotels Group. The industry is reshaping to meet the evolving [...]

Statistics from the Bureau of Labor Statistics show that 27% of baby boomers held 15 or more jobs throughout their working lives. Will the millennial career path look the same? Boston College Center found that 64% of the millennials have established career goals for themselves, [...]

The latest research on millennials from Choice Hotels found that 33% of Millennials would put off buying a home to take a dream vacation. Holidays remain as desirable as ever. Particularly for this young generation where an opportunity to have a new experience can take priority over other areas of life. The study also found [...]

What does it mean to be a hospitality brand in 2015? Travellers today will not be as influenced by a brand name as they once were when booking accommodation. According to Mintel Group, 48% of guests will not visit the hotel’s website before arrival, and 79% see price as a [...]

It has been reported this week that a hotel at a theme-park in Japan is to be staffed by Robots. The Henn-na Hotel is scheduled to open in July and alongside some human staff it will have, ‘remarkably human-like robots who will be able to greet, carry luggage to rooms, make cups of coffee – [...]

30% of travel will be booked on mobile in 2015 according to Expedia. Mobile and tablet usage is set to grow further in all industries this year following 2014 during which the number of people owning both a smartphone and a tablet in Europe more than doubled to 48%. [...]