A positive workplace culture can mean that the people you work with become friends. In this TV show Sinai explains why it is good for business to build relationships.

Workplace culture: People choose the people they know

There’s two sides. Getting to know the in house guests is something the operational team and the general manager would get to know. The side that I would get to know as a sales and marketing person is very much the booker. The person who would sign the contract, the person responsible for delivering that business. I think it is crucial to get to know your customer. You are as good as your last show round. It is very much the people. People work with people they know and like. It really is so true. I have been told sometimes people think I am working with my friends. Well they have become my friends, so I do believe there is that level that you go to. You appeal to everybody’s better nature. You’re working together on something, you have a common interest. So it makes it easier for you to have a better relationship with somebody if you are continuously face to face with them. I do believe in online, but I do believe that the actual face to face can never replace the telephone call or anything that is booked online and so on. If you enjoyed this video about workplace culture, please browse more TV shows on The Hospitality Channel.  

Hospitality careers are very much about working your way up the ladder and learning as much as possible along the way, as Sinai Pedreschi of The Stafford London explains in this TV show.

Hospitality careers advice: Don't cut corners

I would say that you have to work very, very hard, and very diligently. You have to do every step of the way, do not miss out any position. These day’s people are too interested in becoming a manager before; they want to run before they can walk. I think it is very important to earn your stripes, to work hard, so that when you’re at that certain level you understand more. You have a maturity to be able to deal with things and you understand what service is about. So you can deal with it, you can still get frustrated but you can deal with it better than somebody who hasn’t got a clue. Hotels is like a family it’s like your own house you really do need to know and understand every aspect. You don’t have to necessarily worked in each area, but you have to understand there are different departments that all have to gel and work together. So it is very much a team effort. We all understand the expression, there’s no I in team. There isn’t. And you have to understand that you are only as good as your colleagues around you in various departments to be able to come together and create and impression, a product, for the client to be able to book. If you are interested in hearing more hospitality careers advice from experts in the industry, or if you just want to compare your own views on what it takes to make it, please browse more videos on The Hospitality Channel.