Generally speaking residential yields are much lower than hotel yields, the happen to offer lower risk profile, there's more customers, there's higher occupancy, and generally speaking residential also tends to correlate with house price inflation, which is different than the hotel business so resi values tend to go with house price values, and so as an investor you look at both the cash flow and the value side of things. Whereas in the hotel it tends to be that the cash flow is directly correlated all the time with the value. And so, yields tend to be lower, but capital appreciation can be higher, in resi than in hotel.

In terms of operating models, many of them start out as owner operators and indeed well, you know, we've been hearing about these concepts today. Many of these brands that have come through, you know, fundamentally they have got investment and they are owner operators, they're in charge of their brand name, they, they run the operations and they also own the real estate, you know. And frankly that from an investment perspective, it works because it allows you that ability to be in complete control of the operating model, and you have that flexibility. And I think as you start moving through and then looking to expand that model whether it's into a management contract or a franchise or something else, ultimately those types of models, you want to be, you want to be sharing a concept which is established. So I think normally what you see is you'll see this type of concept, and we've heard about it today, you know, a lot of these are owner-operators; as they've grown they've grown within an owner-operator model, but then they are looking for that next level of growth, potentially via franchise or management contract. That's what I do. Our business is all about operating risk, so, you know, we'll take owner operations, management contracts, franchises, you know, manchises, and that's what we do; we look at those operating cash flows and, and we understand the difference in them and how they can work. But fundamentally, at this stage in the market, which is still a relatively young part of the sector, a lot of the propositions that are coming out, they are still owner operators. And, and I can understand that, it makes sense for the investors, and it makes sense for the operators because they've got that flexibility.

Real estate funds can be a part of the development process for hospitality projects. In this TV show Andrew Pratt explains what Patrizia is all about.

Real estate funds and commercial investment businesses

Patrizia was set up in the mid 1980s, basically as a residential property company investing in residential property in Germany. Went through an IPO in 2005, now has over fourteen billion euros worth of assets, mainly in central Europe, fifty residential and commercial, we have thirty funds in Germany, we're the second biggest house builder in Germany as well now, the market in Germany's changing from being a, er, rental market to home ownership. Similar model to the UK. We act for a hundred pension funds across Europe - well across the world, actually. The strategy for Patrizia was to replicate that model, in the UK. Came into the UK, about - just under two years ago now we've been setting up both residential and conversion, commercial investment businesses.

Hospitality TV will continue to feature shows about real estate funds and development. Why not take a look at who else has been featured in the Hospitality250.

The serviced apartments hospitality sector is gaining more prominence in the industry. In this TV show Marcel Lindt discusses Frasers service apartments.

An expanding hospitality sector

So Frasers is a leading operator of serviced apartments, we have about ninety properties and about fourteen thousand units under operation and in the pipeline at the moment, we are from Singapore originally, and so we have a very strong presence in Asia, but we also have a good presence in Europe, and in the Middle East. More recently we have also started to look at Africa as a region to grow. So, I would say the main difference to a hotel is, that you get larger rooms, you have a separate living area, you have a separate kitchenette, sometimes even a full blown kitchen, we often have a separate bedroom, essentially we've giving more space to the traveller. On the other hand, you have less, open spaces, so you have less public areas, typically. So, we are - we tend to be in areas where there's lots of restaurants around, so we feel we don't need to have a lot of F&B offering in our properties. Same with conference and banqueting, you probably find is more in a hotel, for us that’s more sort of, you know, we have a small meeting rooms for - for smaller events, but we are not doing big conferences, like the one here now at the moment.

Hospitality TV will continue to feature shows about serviced apartments and other hospitality sectors. Why not take a look at who else has been featured in the Hospitality250.

I think the main reason you'd invest in a hostel concept is there's a real shortage of this type of accommodation - it's a niche that hasn't been well catered for. So, while maybe twenty per cent of world travellers are youth travellers, only five per cent of accommodation is designed for youth purposes, so there's a real shortage and the other reason you'd do it is actually the economics are very good, you'll see on a sort of revenue generation index spaces that we will clearly out perform a typical three or four star hotel and the reason for that is simple, we have quite high bed densities, typically there are four beds in each, room, so you've basically got, on a smallish size room with it's en-suite bathroom, four people, consuming, food and drink, er, paying for the bed, and that creates a very, a very powerful, revenue generation per square meter.

In terms of profitability, hostels rank very high, because already the revenue generation is very strong given the bed density, and because our costs are actually much lower - typically for instance we've just opened up our Paris hostel with nine hundred and sixteen beds, and that's staffed by forty five people, so the ratio of staff to guests is incredibly good and on that basis actually our profit per bed and per square meter will certainly be well up in the hotel space. It's not at five star levels, but it's very comparable to many three or four star hotels. The staffing levels are, obviously, materially lower, because what we're doing is providing much more basic services - the focus is very much on the ground floor, the social spaces where we have our event coordinators, our bar staff, and all the, all the reception staff, this is a 24/7 operation. And then upstairs the housekeeping's much more limited, there are no televisions, there are, just beds, er, and therefore the cleaning is much more basic, but it's functional and very purpose driven.

Hotel owners will all have some common challenges. HOFTEL aims to help hotel owners work together as Simon Allison explains in this video.

Hotel owners unite

Well we are a hotel owner's alliance, so - why? Essentially because if you look at the structure of the industry, I mean most people know, a lot of the hotel real estate is managed by third parties, by other people, and if it isn't managed by third parties it's branded by third parties. And most of those are bigger and more global and certainly more experienced at negotiating contracts than the owners. So, ten years ago, I decided with a group of other owning companies to get together and form an alliance, almost like a hotel owner's trade union. And our objective is to leverage the combined power of owning companies around the world.  

Hospitality TV will continue to feature shows about hotel owners and real estate. Why not take a look at who else has been featured in the Hospitality250.

OTAs have disrupted the industry in more ways than one. In this TV show Brian Reeves discusses how OTAs drive conversion rates.

OTA's approach to conversion

I guess the cornerstone, from a conversions perspective, the cornerstone of conversion matrix is abandonment analytics and understanding why it is visitors to our web site don’t end up booking with us. So we look at the performance of a typical hotel’s web site and compare it with the online travel agents; there’s a gulf between the two. So people like Booking.com spend a lot of time, probably a lot of money in multi variant testing which is the key too that drives the conversion improvement. Hotels are starting to pay attention to that a little bit at the moment but what happens as a result is that as the online travel agents improve their conversion rate, their advertising cost per room night sold decreases. So what they’re able to do is carry on with a lot more digital marketing work which tends to be disruptive and gain an awful lot of OTA market share in that space where even if you look at – I think it’s got some of the leading hotel brands. They haven’t caught up from any like, science perspective terms of understanding that key component which is I guess the central component from a travel investment perspective.

The Hospitality Channel will continue to follow discussions around OTAs and bring you videos from experts within online travel agents. Look out for the next 10 industry experts to be announced as part of Hospitality250

New hotel technology can seem daunting to implement. In this TV show Richard Valtr of Mews Systems discusses emulating technology that employees know.

Staff friendly hotel technology

I think most of the people that have actually – that we’ve implemented the system with, they're actually frankly quite shocked at how easy it is to implement, how easy it is to actually train the staff up on the system. Because – especially if you have a young staffing core, they understand some of the features. So for example, the way that we think about the guest profile is actually thinking about it from the point of view of how they would see profiles on a social network so that they can actually work with the guest in the same kind of logic. So we’ve learnt from the likes of Facebook and the likes of Google in trying to actually incorporate all of those things which people understand and know and actually trying to understand these kinds of complex systems from that point of view. So, the actual implementation process and the changeover process is very quick on our side then it usually takes only about one training day to actually get everyone up to speed in most of the hotels that we’ve implemented the system in, so.

The Hospitality Channel will continue to follow developments in hotel technology and will bring you more TV shows from the companies producing new systems.

Staffing in new hotels can be dealt with by transferring people from elsewhere. However, as Khalid Anib explains in this TV shows, hotels in Saudi Arabia are giving the opportunity to local people.

Staffing new international hotels

Usually these international brands, they do bring people from either sister hotel that is already established in Saudi Arabia or through their other properties that are around the world.  Now, Saudi Arabia have been a bit restrictive in term of lifestyle, so that creates a challenge to bring in certain profiles.  Having said that, today Saudi Arabia is investing in Saudis basically.  All the hotels are really into that .  And we have seen recently this ratio growing.  I remember it was something around 8/10%, now there are hotels with more than 40%.  There is another element that we are noticing recently is that not only rank and file employees but also head of departments to GM’s level.  In fact within our hotels we have four Saudi GMs that are very successful.  And we have quite a number of number two that will soon be promoted to GM positions.  So this combination today allows hotels to run successfully and to provide the quality that is required from a customer.  And we can see that through guest reviews that has significantly been improved for the last five years where you could see really bad reviews with maximum of 7.5 on Booking.com or TripAdvisor, where today we have hotels that are highly ranked in term of quality.  So today, yes, there is a possibility to provide the quality and to have the right people on board.

The Hospitality Channel will continue to share shows about staffing and recruitment. Look out for the next 10 industry experts to be announced as part of Hospitality250.