New hotel technology can seem daunting to implement. In this TV show Richard Valtr of Mews Systems discusses emulating technology that employees know.

Staff friendly hotel technology

I think most of the people that have actually – that we’ve implemented the system with, they're actually frankly quite shocked at how easy it is to implement, how easy it is to actually train the staff up on the system. Because – especially if you have a young staffing core, they understand some of the features. So for example, the way that we think about the guest profile is actually thinking about it from the point of view of how they would see profiles on a social network so that they can actually work with the guest in the same kind of logic. So we’ve learnt from the likes of Facebook and the likes of Google in trying to actually incorporate all of those things which people understand and know and actually trying to understand these kinds of complex systems from that point of view. So, the actual implementation process and the changeover process is very quick on our side then it usually takes only about one training day to actually get everyone up to speed in most of the hotels that we’ve implemented the system in, so.

The Hospitality Channel will continue to follow developments in hotel technology and will bring you more TV shows from the companies producing new systems.

Hotel technology systems are most useful if the information on them is completely up to date. Richard Valtr of Mews Systems explains how real time technology can be used for on the go service.

Hotel technology systems that keep up

With anything that works with connected systems, um, the real time aspect is incredibly important because you’re trying to pass on information through to your colleagues and your co-workers. So for example, just the fact that somebody might be on their, on our applications, ordered some kind of service, that information goes straight through and through to the system and to the department that actually needs to kind of work with that information and it’s shared across that network. So somebody, so even the doorman, if you want him to kind of see this information, sees exactly the same information in real time as the person who’s manning the reception desk or if you've gotten rid of your reception desk, that kind of, just a stand essentially, where you have some of your employees. So even across these huge distances, if they’re connected they can see all of this information.

The Hospitality Channel is very interested in discussions around changing hotel technology systems. Look out for the next 10 industry experts to be announced as part of Hospitality250.

In the hotel industry giving the guest a positive experience should be the number one priority, as Richard Valtr discusses in this TV show.

Experience is key in the hotel industry

You’re mainly working with people. You’re not working with your rooms, you’re working with the guest satisfaction, with trying to drive the most amount of revenue while trying to actually bring up that kind of satisfaction with the service that's been offered. And I think social networks understand this very very well. Hoteliers are still stuck in a slight frame of mind that really makes them think that ok, I'm trying to sell a product, I'm trying to sell a room, I'm trying to sell any service that's connected to that. No, what you’re actually trying to sell is the experience. The experience of a city, the experience of your own individual property and also you're trying to, you're trying to explain why your there, why you're there to help and why you're actually trying to kind of enhance that entire experience. So, thinking about it more from the experience of coming to a hotel, rather than the fact of it.

The Hospitality Channel will continue to follow discussions around growth and revenue drivers in the hotel industry. Why not take a look at the latest hospitality briefings.