• Apr

    Briefing: the ‘big data’ minefield

    The digital economy is producing unparalleled amounts of data, in part due to increased customer engagement through social media and online platforms. Simultaneously, the capability of technology and data management systems is progressing rapidly, allowing the vast silos  of data within the hotel industry to be put to good use. This briefing looks at the [...]
  • Apr

    Briefing: a sustainable future for hospitality

    Sustainable innovation is a phenomenon invading the consciousness of the hospitality industry. While it is not always a priority above profit margins and customer satisfaction we are seeing more integration of sustainable thinking within business strategy. Sustainability includes making environmentally friendly adaptations within hotel design and providing economic sustainability by improving local relationships. Implementation of [...]
  • Mar

    Briefing: establishing hotel product for new markets

    Hotel brands are expanding across new and exciting global markets in Africa, Asia and the Middle East. In order to fully exploit these vast opportunities, brands must first analyse the needs and expectations in their chosen location. A successful product will be established in a way that embraces the ideas emerging from these unique markets [...]
  • Feb

    Briefing: the threat and opportunity of Online Travel Agents

    Online travel agents have embraced the digital world as a new business platform. They have taken full advantage of the low costings, have shaken up the industry, and have forced prices down. The efficient booking processes appeal to today’s time-strapped, bargain-hunting customers.  While this is a fantastic way for brands to distribute their product to [...]
  • Feb

    Briefing: youth shaping the future of hospitality in the Middle East

    The growing population of young people within the Middle East is formidable, both the domestic population and the increased immigration into the region. This new generation will become tomorrow’s CEOs and General Managers and they are wired differently to any generation the world has ever seen. As this demographic increases there are enormous opportunities for [...]
  • Feb

    Briefing: impacts of digital technology on hospitality

    In the modern world the way we receive information and the place we go for news, views and updates is through a connected device. Whether that be a desktop, laptop, tablet or mobile, digital technology is so engrained in life that we don’t even think about it. As an industry inherently involved in relationships with [...]
  • Jan

    Briefing: the future of Europe

    An established market like Europe is one which comes with intrigue, pitfalls and opportunity. The harsh reality of the recession has allowed businesses to reassess and re-analyse growth strategies for their organisations. There is no doubt that Europe is a complex environment with huge opportunities in certain markets, next to markets which you would struggle [...]
  • Jan

    Briefing: Government’s contribution to hospitality

    Hospitality is one of the most stable sectors globally. There is no doubt that the long-term projection for the industry is incredibly healthy with travel and tourism going from strength to strength. Why then are global governments not paying that much attention? And how should the industry change this? In this briefing we hear from [...]
  • Jan

    Briefing: lifting the lid on the industry’s biggest event

    Berlin IHIF 2014
    As you know, we have been sending you regular briefings featuring key people from right across the hospitality industry. These briefings are produced in conjunction with our good friends, yourBusinessChannel who launched The Hospitality Channel 3 years ago. A channel which we have been a key partner for since the outset. We have had some [...]
  • Dec

    Briefing: an unchartered continent for most

    Nairobi AHIF 2014
    Africa is a continent which many view with much trepidation and caution due to its relative unknown way of doing business. That is at least the general assumption from those who have visited… The continent is one of incredible opportunity for all industries not only for the domestic population but also for big hotel brands [...]