HR commitment needed to achieve ONYX’s big dreams
Categories:
Cultural,
Leadership,
Marketing,
Staff,
Technology
Tags:
loyalty programme,
recruitment,
training
Peter Henley: "In order to achieve this leading Asian hospitality ah provider goal, we need to get five things right. One was, we have to have the right brands for the right segment. One is the right network and we’ve gotta grow and have the right network around the place. The right operational standards of excellence. We said okay there are certain things that you’ve gotta have in order to be a regional provide, whether it be the right technology or the right ah CRM or the right loyalty programmes , we’re putting those in place. But...and the right support was the fourth one, which is from a Board structure internally. But the right culture, the right people. Absolutely essential and ah so we’ve, we’ve done that by a, a number of ways. We’ve put in place a very substantial ah HR department and the, the owners of the company have supported this expense, if you like, before the revenue comes in. Because, we said we had to get eleven different initiatives right. We had no training strategy, we had no...strategy, we had no succession planning strategy, and these are all really important to get the right people in place. We had no management trainee programme in place as it were, and you’ve gotta start bringing in employees at the beginning and raise them to the end. And we fundamentally believe that, as one of my old Chief Executives used to say, it’s the people that make the difference and it’s really a philosophy to keep on trying to burn into the company. We wanna be more collegial...we wanna be more collective in our decision making process but we wanna make sure that the people who who operate in our business, whether they be in the hotels or the regional offices, are focussed upon the fact that it’s the people that make the difference."