John Brennan

The hospitality industry in the UK is not a unique one. However, the gap between London and the rest of the country is seemingly getting larger. In fact the BBC reported this week that ‘London’s top ten boroughs alone are worth more, in real [...]

Deal making activity has undoubtedly slowed in the past couple of years, with Europe feeling the full force of economic instability. In many ways this period of uncertainty and distress has allowed many from the hospitality world to restructure businesses and cut relevant costs in order to survive. Consequently, businesses are now run much more [...]

Many believe that the hospitality industry is not using data effectively. There is a plethora being collected but how do you use this data.

Hospitality has moved into a new era. Communication channels are like never before and value for money is a huge factor for new customers.

The components of a successful hotel may seem simple, however, mastering how a hotel ensures repeat business and customer loyalty is hard. There are many variables which can affect a customer’s perception, right down to the towels, glasses and coffee you provide. With the immediacy of online commenting, it is essential that all staff and [...]

Innovation within hotels is an essential part of hotel construction. Letting rooms go too long without renovation can severely damage a brand, especially when pictures and opinion can be readily shared at the click of a button. But how can you be innovative without huge investment. Some of the leading brands are taking new steps [...]