Hotel technology – The contactless stay
Categories:
Operations,
Technology
Tags:
data,
devices,
keys,
Mobile,
new technology,
Scandic,
WiFi
Hotel technology has developed to a point where a guest could check in easily without going to reception or collecting a key as Frank Fiskers of
Scandic discusses in this TV show.
Hotel technology at Scandic
Of course there's also a lot of changes in the technology that we use in the hotel, the physical box of the hotel in terms of wireless, wifi, key locks to the guest rooms and there we have – because we mainly work in Scandinavia which is reasonably high tech and where we have a lot of variant data and segments of the market, we have spent a lot of time and money on upgrading technology within the hotels. So I would think that Scandic is at the forefront of – we were among the first who offered free wifi which is spreading through. So there we are now testing, um, keyless locks and mobile devices, that works in one of our hotels and fully at the property and it works fully. We are one of the first that launched last year, online check out. So guests can now check out on their mobile phones without passing through reception. So there's a lot of emphasis in that area, so.
I think that there will be a distance in the shorter term where we are just meeting expectations before we are really delighting customers with new technology. So think we are, I wouldn’t say catching up, but I think we have a – this is now where we are living up to expectations to what customer sees in other businesses and other industries.
Developments in hotel technology are changing quickly. The Hospitality Channel will continue to bring you expert discussion about the developments. Look out for the next 10 industry experts to be announced as part of Hospitality250.