• Feb

    Briefing: Guest experience is better with latest tech

    In a new report from Zebra Technologies, 66% of hospitality guests said that they have a better experience when hotels use the latest technology. Mobile phones and location technology are at the forefront of technology developments in hotels. Smart phone uses range from unlocking rooms, to receiving text notifications about room readiness, to receiving location based offers. [...]
  • Feb

    Briefing: No two career paths are the same

    There are a great many people who have worked their way up the hospitality ladder to success, but there are also many who find their career path takes them into hospitality through less conventional routes. A recent survey shows that the number one reason professionals would seek a new job in 2017 is that they need [...]
  • Jan

    Briefing: Personal touch still key to good service

    In this digital age, more and more customer service interactions are taking place online and through multiple channels. This means that the hospitality industry’s practice of good service needs to adjust to accommodate all touch points. Northridge Group’s recent study found that over half of consumers (55%) need to use two or more communication channels [...]
  • Jan

    Briefing: Data culture creates new risks

    Data has become a key tool that a hospitality business needs to perform at its best. Now businesses must recognise the importance of using the data they have in a responsibile way. A misuse of data could be a risk to a business and could destroy trust between it and its customers. The latest research [...]
  • Jan

    Briefing: Developing Hospitality in 2017

    There are a great many exciting new hotels due to open around the globe in 2017. One interesting example is The Silo Hotel in Cape Town which is being built as part of a clever project to turn an old grain elevator into a beautiful contemporary art [...]
  • Jan

    Briefing: The value of thoughtful recruitment

    Recruiting new ways of thinking into your business can be very advantageous. A study by Delloite says that ‘diversity of thought’ within a team can ‘help increase the scale of new insights’ and ‘guard against overconfidence’. Teams that hold a variety of skillsets, identities, and backgrounds will challenge each other and encourage learning and innovation. [...]
  • Dec

    Briefing: The battle for bookings pivots on tech

    According to Hipmunk, an online travel company, one-half of millennials say they’re “travel hackers”, meaning they know the best way to get a good travel deal. Research from Google states that only 23% of leisure travellers are confident they can find all of the same hotel and flight information on their smartphone that they can [...]
  • Dec

    Briefing: How entrepreneurs are changing hospitality

    Recent research shows that entrepreneurs are opportunity-motivated and innovative. According to the Global Entrepreneurship Monitor, Entrepreneurial Employee Activity (EEA) is highest in the innovation-driven economies. Norway, Australia and the United Kingdom report the highest EEA rates, at 8% or more of their adult populations. Start-ups in the hospitality industry are demonstrating new and exciting ways [...]
  • Dec

    Briefing: Ownership structures are changing

    This month, easyHotels announced the signing of a new franchise agreement for a 54 room hotel in Reading. Franchises make up the bulk of easyHotel’s rooms with 1,512 franchised rooms, verses 390 owned rooms. The hospitality industry is seeing a clear increase in franchising and management agreements, which means a separation of roles across businesses. [...]
  • Nov

    Briefing: The importance of strong leadership

    A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an [...]