The owner/ operator relationship has changed as Alan O'Dea from Mövenpick discusses in this TV show.

Owner/ operator relationship in hospitality

We’ve moved away from owners that built a hotel because they wanted a hotel or it was an ego driven exercise, to owners who really want to see what the return on their investment is. And they have brought on board on the owner side, asset managers, to keep us on our toes.  Essentially where there was very little interaction between an owner and an operator in the past in terms of financial return on the investment. Now that has completely changed and we need to report and be as transparent as possible and drive business on behalf of the owner and also be extremely aligned with their financial constraints. That is a major change.  And that itself has changed the entire relationship between owners and hotel operators. _______________________________________________________________________ If you enjoyed this video about the owner/ operator relationship  why not watch more TV shows on The Hospitality Channel?

In this TV show Alan O'Dea discusses keeping people as the priority in a digital age.

Digital age not driving business

We’re always very self-critical. But at the same time number one, people, I think we are a people driven business. Service standards, you can have manuals and standard operating procedures but you really need good people, well paid, very well trained and you need to motivate them constantly. We still need to invest a lot more in people. Within Mövenpick today we try to have as few expats as possible in our hotels. And we have as many locals as possible. So if I take one example today of Egypt where we have 10 hotels and 8 boats in operation today, I think out of the entire portfolio, we may have two or three expats in each property, other than that the majority of people are either Egyptians or Jordanians. So people is number one, technology, we are still in the dark ages, whether it be technology customer facing technology that is Wi-Fi, whether it be free or not is another debate, but Wi-Fi that works. Wi-Fi that is easy to connect to from a customer perspective, in room technology as well, so very important, and also the technology that we use in the back of the house in operating hotels. We are an industry that is very far behind a lot of other industries in terms of data management, systems to run a hotel, that is where we need to invest. _________________________________________________________________ If you enjoyed this video about hospitality in the digital age, why not watch more TV shows on The Hospitality Channel?