Listening to guestsMichael Patrick Struck

Brand reputation mattersKenneth Hatton

Building trust and loyaltyRoman Bach

Using social media to evaluate performanceNavneet Bali

Featuring...

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Michael Patrick Struck

Founder & CEO, RUBY HOTELS
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Kenneth Hatton

SVP Corporate Transactions Group, Hyatt
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Roman Bach

CEO, 9flats.com
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Navneet Bali

CEO, Meininger Hotels
That gives us also instant feedback on where to improve and we act instantly.
Michael Struck