Customers are well served to get what they wantHugh Taylor

Social currency is driving changeKenneth Hatton

Technology is a consumer trendThomas Page

Responding to social changeIan Burleigh

Featuring...

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Hugh Taylor

Chief Executive, Michels & Taylor
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Kenneth Hatton

SVP Corporate Transactions Group, Hyatt
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Thomas Page

Global Head of Hotels & Leisure Group, CMS
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Ian Burleigh

Director, ICA
What the customers are really looking for is convenience, quality, consistency.
Hugh Taylor