Hospitality people have more funMark Wynne Smith

Hospitality needs friendly and welcoming peopleMichael Schaeffner

Key traits for hospitality peopleChristopher Day

Helping people to be their bestKenneth Hatton


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Mark Wynne Smith

Global CEO, Hotels & Hospitality, JLL
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Michael Schaeffner

Director Sales & Marketing, Serenata IntraWare
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Christopher Day

Global Managing Director, Christie & Co
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Kenneth Hatton

SVP Corporate Transactions Group, Hyatt
It's the fact that the concierge greets you with a smile, or the waiter in the restaurant is very empathetic to your needs, it's basically instilling those values across a whole team.
Chris Day