Peter O’Connor HDE 2015_07
Focus on the customer
Peter O'Connor
Building an understanding of your guest
Travis Cabera
Staying in tune with guest needs
Hannes Spanring
Creating a marketplace for consumers and hotels
Christopher Michau
Featuring...
Peter O'Connor
Professor - Academic Director (External Affairs), ESSEC Business School
Travis Cabera
Regional Director, Revinate
Hannes Spanring
Managing Director, Meininger Hotels
Christopher Michau
SVP Global Market Management, Expedia
How can we make it as easy as possible for the guest, before during and after the journey?
Peter O'Connor