Brands need to deliver on expectationsJakob Riegger

Empowered employees go the extra mileNicolas Mayer

Luxury guests want recognition and unique experiencesRamsey Mankarious

A focus on guest satisfactionTom Walsh


Jakob Riegger

COO, TrustYou

Nicolas Mayer

Partner, Industry Leader – Lodging and Tourism, PWC
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Ramsey Mankarious

CEO, Cedar Capital Partners

Tom Walsh

CEO, Staycity
If you have the empowerment, the removing of the barriers, and the celebration of successes, you're halfway there, if not more.
Nicolas Mayer