Jakob Riegger_Berlin 2015_09.V2
Brands need to deliver on expectations
Empowered employees go the extra mile
Luxury guests want recognition and unique experiences
A focus on guest satisfaction
Partner, Industry Leader – Lodging and Tourism, PWC
CEO, Cedar Capital Partners
If you have the empowerment, the removing of the barriers, and the celebration of successes, you're halfway there, if not more.