Technology has made connecting with the customer easyHugh Taylor

Optimising your teamHugh Taylor

Customers are well served to get what they wantHugh Taylor


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Hugh Taylor

Chief Executive, Michels & Taylor
Hugh has been in the hotel business for over 20 years, joining in 1989 with a Masters degree in Marketing from Penn State University. He has run four hotel marketing departments including Marketing Director of Radisson Edwardian & Ramada Jarvis, and Vice President of Marketing for Hilton UK & Ireland. He then became a Regional Vice President for Hilton with overall responsibility for 30 hotels before moving over to the owning side of the industry as CEO of a privately held, over 100 strong UK hotel business. He has held a number of industry roles including Chairman of The Hotel Marketing Association, Chairman of Visit England and a Director of Visit Britain. He was also Chairman of the Hilton in the Community Foundation, one of the largest corporate charities in the country. Hugh was awarded an OBE for services to tourism and hospitality in 2008.