Many large organisations are now coming to terms with the new digital channels. It is a highly effective way of communicating with consumers, potential customers and other people in their respective industries.
Hospitality is in a unique position to establish relationships with all stakeholders using this new channel. The amount of information hotel brands collect is a rich mine to ensure brand loyalty.
However, social media does have its downfalls and some of these are explored by this week’s experts:
- Ed Fuller, former President and Managing Director of Marriott International, on getting the right combination of marketing channels.
- Sir Nigel Knowles, co-Global CEO of DLA Piper, on the implication for leaders with this new medium.
- Prof. Ian Goldin, of the Oxford Martin School at the University of Oxford, on the cultural impacts social media is having
- Simon Vincent, President – Europe for Hilton, on his company embracing these new digital channels.