This week’s briefing is a little different. A short feature with a host of experts speaking about the impact of digital technology and the changing dynamics of the hospitality business. Are you prepared for disruptive technology? Have you fully embraced the social world? Do you have all the data to make decisions? What are your customers saying about you?

In this briefing we hear from Julie Meyer of Ariadne Capital and Dragons’ Den, Gebhard Rainer of Hyatt International and Keith Holdt of Swiss Post Solutions.