InterContinental
  • Jan
    17

    Understanding the role of the owner

    Appreciating who takes responsibility for risk in a hotel is something which has been scrutinised deeply in light of the recent recession. All those involved in deal making need to understand the risks in a new development or project in order for it to be successful. Historically, maybe there has been too much risk with [...]
  • Aug
    30

    Contemporary hospitality innovation

    Innovation within hotels is an essential part of hotel construction. Letting rooms go too long without renovation can severely damage a brand, especially when pictures and opinion can be readily shared at the click of a button. But how can you be innovative without huge investment. Some of the leading brands are taking new steps [...]
  • Nov
    02

    Exploiting the data rich industry

    Continuing on the technology theme, in this weeks series we try to understand how to use the data being created continuously from mobile devices, social media and feedback forums. Mining this information can help any hotel deliver that personal service that so many customers want. Reacting to this in real-time is the next obstacle, and [...]