IHG
  • Feb
    20

    Briefing: the threat and opportunity of Online Travel Agents

    Online travel agents have embraced the digital world as a new business platform. They have taken full advantage of the low costings, have shaken up the industry, and have forced prices down. The efficient booking processes appeal to today’s time-strapped, bargain-hunting customers.  While this is a fantastic way for brands to distribute their product to [...]
  • Feb
    13

    Briefing: youth shaping the future of hospitality in the Middle East

    The growing population of young people within the Middle East is formidable, both the domestic population and the increased immigration into the region. This new generation will become tomorrow’s CEOs and General Managers and they are wired differently to any generation the world has ever seen. As this demographic increases there are enormous opportunities for [...]
  • Feb
    06

    Briefing: impacts of digital technology on hospitality

    In the modern world the way we receive information and the place we go for news, views and updates is through a connected device. Whether that be a desktop, laptop, tablet or mobile, digital technology is so engrained in life that we don’t even think about it. As an industry inherently involved in relationships with [...]
  • Apr
    11

    Sourcing and incubating talent

    For those who were not able to attend IHIF last month, Peter Malone, of Madison Mayfair facilitated a session which focused on sourcing and incubating talent. He was joined by: Srdjan Milekovic, VP – Human Resources, Hyatt International (EMEA) LLC Pierre O. Botteron, VP – Human Resources, Swissôtel Hotels & Resorts Franco Valletta, Chief Officer – Organisation [...]
  • Jan
    31

    Europe still a challenging environment

    Deal making activity has undoubtedly slowed in the past couple of years, with Europe feeling the full force of economic instability. In many ways this period of uncertainty and distress has allowed many from the hospitality world to restructure businesses and cut relevant costs in order to survive. Consequently, businesses are now run much more [...]
  • Jan
    17

    Understanding the role of the owner

    Appreciating who takes responsibility for risk in a hotel is something which has been scrutinised deeply in light of the recent recession. All those involved in deal making need to understand the risks in a new development or project in order for it to be successful. Historically, maybe there has been too much risk with [...]
  • Oct
    04

    Building customer loyalty in the digital world

    The new digital world allows all brands and individuals to communicate with each other with the click of a few buttons. But is the hospitality sector fully utilising all the tools available? Mobile technologies now allow General Managers and other executives to understand exactly what is going on in real-time. This has never been achievable [...]
  • Aug
    30

    Contemporary hospitality innovation

    Innovation within hotels is an essential part of hotel construction. Letting rooms go too long without renovation can severely damage a brand, especially when pictures and opinion can be readily shared at the click of a button. But how can you be innovative without huge investment. Some of the leading brands are taking new steps [...]