COO
  • Feb
    07

    Briefing: No two career paths are the same

    There are a great many people who have worked their way up the hospitality ladder to success, but there are also many who find their career path takes them into hospitality through less conventional routes. A recent survey shows that the number one reason professionals would seek a new job in 2017 is that they need [...]
  • Sep
    15

    Briefing: Millennial culture emphasises teamwork

    According to Deloitte’s Human Capital Trends 2016, 80% of executives report that they are either currently restructuring their organization or have recently completed the process. The report states that the need for innovation and the growing Millennial workforce among other factors is driving a trend for businesses to be organised into ever-changing “networks of teams”. [...]
  • Jun
    03

    Briefing: Design = Context and Lifestyle

    Last month Marriott opened two new AC Hotels, ‘bringing the brand’s European design and style to the UK for the first time.’ Earlier this year the Grand Hyatt Rio De Janeiro opened. Hyatt had employed an internationally acclaimed interior designer in order to ‘set a new standard of luxury’. Meanwhile Starwood is a majority investor of Design [...]
  • Dec
    03

    Briefing: Mobile is now the leading digital platform

    A new report by comScore has found that mobile is now the leading digital platform. The report found that total activity on smartphones and tablets accounts for 62% of time spent on digital media. It states that mobile applications alone now represent the majority of digital media usage [...]
  • Sep
    10

    Briefing: Guest satisfaction – Meeting expectations

    A new study from J.D. Power has found that the overall hotel guest satisfaction score in the US has risen to a record high of 804 out of 1000 in 2015. It is a different story in the UK. A survey by Hotel Info looked at guest satisfaction scores in Europe. The UK only scored [...]
  • Sep
    03

    Briefing: The real estate perspective

    A survey by Berwin Leighton Paisner earlier this year found that, 70% of hotel professionals believe hotels will continue to outperform “traditional” commercial property investments. A separate survey by PwC ranked hotels number 6 for investment prospects in a list of 20 real estate sectors. 62% of respondents to the survey said hotels had either [...]
  • May
    31

    Briefing: Reviews & credibility – Websites strive to build trust

    Online reviews continue to influence customer decisions. Data from Deloitte shows that 81% of general consumers read reviews and check ratings. In the hospitality industry these reviews are being published on different social media sites, direct on hotel and booking sites, and are frequently being written on mobiles and on mobile apps. Knowing that fake reviews [...]
  • Oct
    23

    Chinese are tourism’s biggest spenders

    China overtook Germany and the United States as the largest spender in international tourism in 2012, according to UNWTO, with an expenditure of US$ 102 billion. The market is only getting bigger, in fact The Tourism Administration of China predicts that more than 100 million Chinese tourists will [...]