CEO
  • Feb
    21

    Briefing: Guest experience is better with latest tech

    In a new report from Zebra Technologies, 66% of hospitality guests said that they have a better experience when hotels use the latest technology. Mobile phones and location technology are at the forefront of technology developments in hotels. Smart phone uses range from unlocking rooms, to receiving text notifications about room readiness, to receiving location based offers. [...]
  • Nov
    28

    Briefing: The importance of strong leadership

    A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an [...]
  • Nov
    17

    Briefing: A good reputation goes a long way

    A new study from Resonance Consultancy has named London as the World’s Best City Brand. The results were based on analysis of social media comments about cities, by both locals and visitors. So how important is it that people are talking about your brand online, and how far are hospitality companies relying on Social Media [...]
  • Oct
    27

    Briefing: The opportunity and challenge of hospitality alternatives

    A report by JLL has found that serviced apartments account for less than 10% of total room inventory in London – and in UK regions account for only 3.9%. This highlights that there is still a lot of opportunity for serviced apartments and other types of alternative accommodation to grow. But are these relatively new [...]
  • Aug
    17

    Briefing: Hospitality leadership is more than revenue management

    A survey published in the Harvard Business Review has revealed that the top two leadership qualities, as rated by global leaders, are having ‘high ethical and moral standards’ and ‘providing goals and objectives with loose guidelines/direction’. In hospitality, leaders at hotel management level and brand executive level [...]
  • Aug
    04

    Briefing: Business keeps moving forward

    According to statistics from STR, in Q2 2016, Europe’s hotel industry reported nearly flat occupancy growth (+0.6% to 73.9%) and Central/South America region reported a decrease in occupancy. This year there has been a lot of reasons for concern around where we are in the economic cycle and whether geopolitical issues could disrupt the market. With [...]
  • May
    04

    Briefing: How competing with Airbnb has impacted hospitality

    Airbnb just keeps growing. According to the website it has now had 60 million guests, 2 million listings worldwide, and is used in 34,000 cities. Summer travel with Airbnb has grown 353 times over in 5 years. In summer 2015, nearly 17 million total guests stayed with Airbnb hosts. Other couch surfing/ hosted accommodation sites [...]
  • Jan
    28

    Briefing: Demand for data services

    A report from KPMG has found that 58% of organizations have difficulties evaluating data quality and reliability. Only 19% say they are currently ‘very satisfied’ with the insights their Data and Analytics tools provide. And only 14% think they have all the talent and capabilities they need to fully leverage data and analytics. Relevant information [...]
  • Jan
    21

    Briefing: Upgrading room technology

    According to a 2015 Lodging Technology Study, properties last year were allocating nearly 17% of their overall IT budget to guestroom technology. The study also found that 45% of properties had planned to upgrade their wireless in 2015. Demands on bandwidth are ever increasing as more internet enabled devices are entering the hotel space, and [...]
  • Jan
    14

    Briefing: Understanding Millennial priorities

    The latest research on millennials from Choice Hotels found that 33% of Millennials would put off buying a home to take a dream vacation. Holidays remain as desirable as ever. Particularly for this young generation where an opportunity to have a new experience can take priority over other areas of life. The study also found [...]