TV Briefings
  • Feb
    21

    Briefing: Guest experience is better with latest tech

    In a new report from Zebra Technologies, 66% of hospitality guests said that they have a better experience when hotels use the latest technology. Mobile phones and location technology are at the forefront of technology developments in hotels. Smart phone uses range from unlocking rooms, to receiving text notifications about room readiness, to receiving location based offers. [...]
  • Feb
    07

    Briefing: No two career paths are the same

    There are a great many people who have worked their way up the hospitality ladder to success, but there are also many who find their career path takes them into hospitality through less conventional routes. A recent survey shows that the number one reason professionals would seek a new job in 2017 is that they need [...]
  • Jan
    26

    Briefing: Personal touch still key to good service

    In this digital age, more and more customer service interactions are taking place online and through multiple channels. This means that the hospitality industry’s practice of good service needs to adjust to accommodate all touch points. Northridge Group’s recent study found that over half of consumers (55%) need to use two or more communication channels [...]
  • Jan
    19

    Briefing: Developing Hospitality in 2017

    There are a great many exciting new hotels due to open around the globe in 2017. One interesting example is The Silo Hotel in Cape Town which is being built as part of a clever project to turn an old grain elevator into a beautiful contemporary art [...]
  • Jan
    05

    Briefing: The value of thoughtful recruitment

    Recruiting new ways of thinking into your business can be very advantageous. A study by Delloite says that ‘diversity of thought’ within a team can ‘help increase the scale of new insights’ and ‘guard against overconfidence’. Teams that hold a variety of skillsets, identities, and backgrounds will challenge each other and encourage learning and innovation. [...]
  • Dec
    20

    Briefing: The battle for bookings pivots on tech

    According to Hipmunk, an online travel company, one-half of millennials say they’re “travel hackers”, meaning they know the best way to get a good travel deal. Research from Google states that only 23% of leisure travellers are confident they can find all of the same hotel and flight information on their smartphone that they can [...]
  • Dec
    08

    Briefing: How entrepreneurs are changing hospitality

    Recent research shows that entrepreneurs are opportunity-motivated and innovative. According to the Global Entrepreneurship Monitor, Entrepreneurial Employee Activity (EEA) is highest in the innovation-driven economies. Norway, Australia and the United Kingdom report the highest EEA rates, at 8% or more of their adult populations. Start-ups in the hospitality industry are demonstrating new and exciting ways [...]
  • Dec
    02

    Briefing: Ownership structures are changing

    This month, easyHotels announced the signing of a new franchise agreement for a 54 room hotel in Reading. Franchises make up the bulk of easyHotel’s rooms with 1,512 franchised rooms, verses 390 owned rooms. The hospitality industry is seeing a clear increase in franchising and management agreements, which means a separation of roles across businesses. [...]
  • Nov
    28

    Briefing: The importance of strong leadership

    A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an [...]
  • Nov
    17

    Briefing: A good reputation goes a long way

    A new study from Resonance Consultancy has named London as the World’s Best City Brand. The results were based on analysis of social media comments about cities, by both locals and visitors. So how important is it that people are talking about your brand online, and how far are hospitality companies relying on Social Media [...]