• Jan
    24

    Attracting customers with creativity

    Standing out from the crowd can be very difficult in such a saturated hospitality market. The development of hotels with a higher value placed on design, creativity and atmosphere is an area of contention for our experts. In this briefing we hear from; Arnaud de Saint-Expuery, of the Andaz at Liverpool Street, on the benefits [...]
  • Nov
    29

    Embracing new engagement tools

    All industries are learning about the new ways they can engage with their customers, clients and partners and perhaps most importantly potential customers. But is the hospitality industry lagging behind most others when it comes to embracing these new technologies? In this briefing we hear from some key experts about how they are using, and [...]
  • Nov
    15

    Moving into new markets

    In this briefing we hear from leaders in the hospitality industry on how they are tackling opportunities in the BRIC countries and Africa. Those interviewed include Gebhard Rainer of Hyatt Group, Miguel Ruano of Hotel Solutions, Arthur de Haast of Jones Lang Lasalle Hotels and Robert Cook of Malmaison & Hotel du Vin.