Big shifts and direct booking

Author: Charlie Osmond

Categories: booking tech

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  • Jun
    19

    Briefing: like, share and embed travel experiences

    Online feedback has transformed the hospitality industry. Comment cards and guest books have always allowed customers to share their thoughts on their stay, but now these experiences, both good and bad, are being shared immediately online and it’s influencing where customers choose to spend their money. Consumers want to get a glimpse of holiday destinations [...]